Skip to Content

Can Chatbots replace customer care executives in the future?

Can Chatbots replace customer care executives in the future?

Submitted by • April 28, 2020 www.solulab.com

Well, it’s the time for reality check and understanding that chatbots are killing the sector of customer care services. Are you a customer? Well, you should know that several computer programs have come up which provide clumsy answers when you ask them some questions. But if you work on the other side as a customer care service provider, then you might lose your job since chatbots are taking your place.

According to a survey done by the CGS on outsourcing services company, learning, and business applications, some results were found. Chatbot usage has increased, but still, various consumers like to talk with humans rather than an AI-based robot or chatbot. Several points were concluded, such as the following.

Voted by:
Voted by SoluLab

<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>