Insurers will have to become digitally adept and offer customized solutions that are relevant to millennials’ specific life stages and savings-cum-protection asks.
There is no denying the pandemic has been a true catalyst of transformation in every sense—economic, societal, and personal. For all the uncertainty it posed, it is clear already the future is digital. The scale and speed of digital transformation witnessed globally has proved that the digital journey is not a destination, but an evolution. There are two questions that businesses should always be asking: Are customers demanding more from the business? How can you unlock higher
value with a more digitally agile operating model?