Tag: Customer Experience

As data fragmentation and “black box” data providers pose challenges to the marketing industry, it’s becoming increasingly difficult for marketers, publishers, and platforms to connect data on their own terms.... Read More

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the... Read More

After COVID-19, consumers are still navigating shared global challenges, from inflation and climate change to political unrest and uncertainty, but their expectations for brand experiences are higher than ever. As... Read More

Sendoso, the global industry leader in direct marketing automation, today released a new report from GTM Partners, a data-driven Go-to-Market Analyst firm, demonstrating the importance of Direct Marketing Automation. The... Read More

In 2023, the banking industry is expected to see a significant shift towards a more harmonious integration of digital and physical channels. According to a recent study by McKinsey, 75%... Read More

Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced the availability of the Retail Banking Accelerator to make it easy for financial services organizations to... Read More

Workers in customer-facing roles are stressed and nearly one-third (31%) think about quitting their job multiple times a month, according to new research from Qualtrics (Nasdaq: XM). More than two... Read More

Delivering excellent customer service is no longer sufficient to win over today’s consumers. You must also provide excellent client service. The whole interaction that a consumer experience with your business... Read More