AI Voice Agent in Salesforce – Your Next Teammate
360 CTI has always been about making telephony native to Salesforce. It connects every call with your CRM data so that agents never work in silos. With click-to-dial, call logging, sticky caller ID, and advanced routing, it has already given the sales teams a strong advantage.
But now, with the introduction of AI-powered features, 360 CTI goes beyond call handling—it acts like a true sales teammate. These new features include: